Frequently Asked Questions

Everything you need to know about your favorite tokidoki styles.

How long will it take for my order to ship?

Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery times vary by location.

What is your return policy for apparel and accessories?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that blind boxes and clearance items are final sale.

Are your products authentic tokidoki merchandise?

Yes, this is the official tokidoki online store. All products sold here are 100% authentic designs by Simone Legno and our creative team.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

How do I know what size to order?

We provide a detailed size guide on every product page. Since our apparel can have different fits (e.g., oversized vs. slim fit), we recommend checking the measurements before purchasing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.